Learn From Your Customers

Bad reviews happen: A strategy of when and how to respond
Learn From Your Customers

Decoding bad reviews: why are they written and how to respond

25 May 2023
The virtuous cycle of fintech feedback
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The virtuous cycle of fintech feedback

25 October 2022
Online shopping for the holiday season
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Trustpilot Consumer Insights: 7 Must-knows for this holiday season

23 September 2021
Consumer Insights from the pandemic and what this means for businesses
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Understanding COVID-19’s impact on business + imagining a post-pandemic world

14 June 2021
2021 Consumer Finance Report
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Consumer finance report: How Covid-19 is impacting banking and payments

19 January 2021
how auto retailers can thrive with reviews
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The changing landscape of automotive retail

1 June 2020
Consumer insights: Uncertainty and trust in the automotive industry
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Consumer insights: Uncertainty and trust in the automotive industry

1 February 2019
Trust in advertising consumer insights
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Trustworthiness in advertising: What consumers have to say

30 January 2019
Trustpilot Christmas and Holiday survey 2018
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The 2018 Trustpilot Christmas survey

6 December 2018
Consumer behavior and expectations: The 2017 Holiday shopping report
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Consumer behavior and expectations: The 2017 Holiday shopping report

16 March 2018