Review Tagging

Gain real insights from your customers

Break down the big data in your customer feedback to find key insights for your business.

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Trustpilot's Review Tagging feature

“By pre-tagging reviews, we were able to see which store customer reviews referred to, allowing us to directly talk to specific stores about how to improve their customer experience.”

Kim D. Jacobsen, Golf Experten

Tagging and pre-tagging

Easily segment your reviews

Find key insights for your business with Tags. Tags can track ratings for any topic such as sentiment, vendor, or employee. Simply add a tag to any of your reviews, or add a pre-tag to the review invite so when you receive a review the tag is already included.

Trustpilot Review Tagging and Pre-tagging

Targeted TrustBox

Show the reviews that are most relevant to your customers

Display your tagged reviews in a Targeted TrustBox widget. For example, you could show all your reviews about "delivery” on a checkout page.

Targeted TrustBox widget

Tagging dashboard and export

Find key insights for your business

Filter, analyze, and break down large quantities of customer feedback in an instant. Tagging dashboards compare tags in your Trustpilot Business Account, or you can export the data to analyze in your business intelligence tool.

Trustpilot's tagging dashboard

How it works

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1. Pre-tag your review invitations

Create tags to include extra data from your CRM or other systems to your review invitation. When you receive a review, the tag will already be included.

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2. Tag your reviews

After you receive a review, you can add additional tags. This makes it easy to segment customer feedback based on the review content.

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3. Display a Targeted TrustBox widget on your site

Targeted TrustBoxes are widgets that display your tagged reviews on your site.

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4. Analyse reviews by tags

Compare your topics using Trustpilot’s dashboards, or export your reviews to analyse tags in your own business intelligence tool.

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Golf Experten uses tags to track customer satisfaction across multiple stores, improve customer experience, and change employee behavior for the better.

Read the case study
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Want to start digging through data?

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