Respond to reviews

Show the world you care

Write back to your customers to thank them, solve issues, and show the world that you care

Get a demo
Trustpilot review response example

Did you know?

Replying to reviews leads to better ratings.

Public response

Engage with your customers

Show that you listen to your customers and care about their experiences. Respond to your reviews to answer questions, resolve issues, give thanks, and build a better relationship with your customers.

Trustpilot company response to consumer review
Trustpilot's instant review response
Reply in real time

Easily manage all your reviews

Email notifications send you an alert when customers write a new review. Filtering options allow you to control the notification frequency so you can resolve issues in real time.

Smart integrations

Streamline customer engagement

Easily manage and respond to customer feedback from your Trustpilot business account or your own helpdesk software. Zendesk, Freshdesk, Slack, and Hootsuite integrations allow you to monitor and respond to your Trustpilot reviews.

See all our integrations

Trustpilot integrations with Zendesk, Hootsuite and Slack

How it works

1. Get a new review

Your review can come from your review invitation or customers organically writing a review on your profile.

2. Receive a notification

Set notifications to come for all reviews, or for specific star ratings. You can get notifications in email or through an integration like Zendesk or Slack

3. Respond to the review

Show the world that you care about your customers experience by leaving a comment on the review.

Homebridge Logo on transparent background

Homebridge Financial streamlines customer engagement with Trustpilot’s Zendesk integration.

Read case study
Homebridge promo photo of a man holding smartphone

This may also interest you...

Trustpilot company service review
Service ReviewsJoin the conversation

Service reviews tell the story of your customers’ overall experience with your company. They show up in organic search results, and verified Trustpilot reviews also help build your Google Seller Ratings.

Read more

Trustpilot Review Invitations illustration
Review InvitationsAll you have to do is ask

Automated review invitation emails and reminders make it easy for your customers to leave feedback so you get tons of new reviews for your business.

Read more

Example of a Trustbox widget
Trustpilot WidgetsTurn reviews into revenue

Display Trustpilot reviews on your site with TrustBox widgets. With a cut and paste of code, you can increase conversion and sales by sharing Trustpilot reviews on your site, email signatures, and newsletters.

Read more

Start engaging with your customers today

Request a demo

Sage Logo on transparent background
WordPress Logo in grey with transparent background
Homeaway Logo - transparent background
Grey Western Union Logo on transparent background