Location Reviews add-on
Build trust and increase
AI recommendations
across your locations
Collect location-specific reviews to boost local search and AI
discoverability, build trust, and help drive foot traffic to every
location.
Get recommended in AI search
Help local buyers and AI engines see the customer experience at every store. Location Reviews gives AI
systems location-specific customer feedback they can use when comparing and recommending brands.
7 percentage points
Increase your brand's AI citation rate when collecting
location reviews.*
*Source: 'What AI says about you', 2026
Just 1 location review
Is all it takes to be visible to AI engines, with a significant
increase with just 5-9 reviews.*
Turn in-store experiences
into business intelligence
Compare performance across your network to see where customer
experience is strongest and where attention is needed.
Send location-level customer insights into your CRM and BI tools via
API add-on to uncover local CX trends and service bottlenecks.
Use those insights to maintain a more consistent customer
experience across your business.
Easily manage hundreds of location profiles
Clean up, update, or delete locations in bulk right in your Trustpilot
dashboard, with built-in audit logs, or automate multi-location updates
programmatically through API add-ons.
Turn local visitors into more buyers
Giving shoppers relevant local feedback helps reassure them about the
experience they can expect at the location they plan to visit.
Fuel every stage of the buyer journey with local reviews
Features built to help drive traffic to your site and bring more shoppers to your stores.
QR Code Review Collector
A cost-effective way to bridge offline purchases with AI visibility. Place branch QR codes at key POS points at each branch to collect verified reviews
straight to that location’s profile.
Automatic invitations
Send location review invitations automatically after every purchase to keep fresh feedback flowing without manual work.
Respond to reviews
Engage directly with local shoppers to resolve issues, answer questions, and show future customers that every branch stands behind its service.
API module add-on
Automatically connect in-store feedback to your BI stack. Programmatically manage location reviews and integrate location-specific feedback using your internal store IDs, so your teams can act on local insights.
How it works
Add and update your locations
Set up automated location-specific review collection
Capture store-level sentiment to keep information fresh and relevant
Drive foot traffic and web conversions with location-specific TrustBox widgets
“The ability to display location-specific star ratings on our web pages helps customers feel
confident that the location they are planning to rent from has an excellent service record.”
— Angela Hallberg, Marketing Manager at Omega Rental Cars