You already know PayPal: the open digital payments platform democratizing financial services and empowering businesses to not only join, but also thrive in the global economy.
They’ve uncovered a genius way to use customer reviews to help improve experiences for everyone.
The team at PayPal gets tons of merchant applications from businesses hoping to use their various tools and services, from accepting payments to managing orders. An in-house compliance team at PayPal thoroughly vets each application by examining the business’ overall health.
Via Trustpilot’s API, PayPal will look at data from millions of customer ratings and reviews as part of its evaluation and validation process for new business merchants applying to use their services.
Trustpilot ratings and review data offers PayPal another tool to evaluate merchant applications, and gives officers tangible, transparent data about something that’s often hard to quantify: honest customer experiences.
To learn more about Trustpilot’s Partner Program, our other partners and integrations, or to apply to be a partner, visit our Partner Page.