Flag and report reviews
Rest assured your reviews are from real customers
If you see a review that you believe doesn’t meet our guidelines, let us know and we’ll investigate
Did you know?
Trustpilot’s flagging tools are open to all - both businesses and consumers can flag reviews for investigation.
Zero tolerance toward fake reviews
On Trustpilot, everyone can flag reviews for investigation. Both companies and consumers can identify what they don’t believe meets our guidelines, and we investigate reports of fraud or misuse of our platform.
Grow the trust in your brand
Transparent Flagging gives insight into what reviews are reported and removed, so your hard-earned reviews have integrity.
Know your reviews are from real customers
Don’t recognize a reviewer? No worries. Use the Find Reviewer tool to connect with the reviewer so you can find out more about their experience and identify or resolve issues.
Easily link reviews to a specific order
Sometimes it's difficult to recognize a specific experience from reading a review. Companies can request that people include their order or reference number with the review so it’s easy to confirm their experience and respond to their feedback.
"An open conversation means no censorship and no delays. Trustpilot is for everyone because we believe that’s the best way to deliver an honest and representative view of a company’s customer service."
Director of Privacy