Flag and report reviews

Rest assured your reviews are from real customers

If you see a review that you believe doesn’t meet our guidelines, let us know and we’ll investigate

Get a demo
Trustpilot's review flagging functionality

Did you know?

Trustpilot’s flagging tools are open to all - both businesses and consumers can flag reviews for investigation.

Report false reviews

Zero tolerance toward fake reviews

On Trustpilot, everyone can flag reviews for investigation. Both companies and consumers can identify what they don’t believe meets our guidelines, and we investigate reports of fraud or misuse of our platform.

Trustpilot's review flagging feature
Trustpilot's transparent flagging feature
Transparent Flagging

Grow the trust in your brand

Transparent Flagging gives insight into what reviews are reported and removed, so your hard-earned reviews have integrity.

Find Reviewer tool

Know your reviews are from real customers

Don’t recognize a reviewer? No worries. Use the Find Reviewer tool to connect with the reviewer so you can find out more about their experience and identify or resolve issues.

Example of Trustpilot's Find Reviewer tool
Trustpilot's Request reference number functionality
Request reference number

Easily link reviews to a specific order

Sometimes it's difficult to recognize a specific experience from reading a review. Companies can request that people include their order or reference number with the review so it’s easy to confirm their experience and respond to their feedback.

"An open conversation means no censorship and no delays. Trustpilot is for everyone because we believe that’s the best way to deliver an honest and representative view of a company’s customer service."

Ausra Mazutaviciene
Director of Privacy

Watch the video
Trustpilot's employee Ausra Mazutaviciene

This may also interest you...

Reply to Trustpilot Reviews illustration
Customer engagememtRespond to Reviews

Write back to your customers to thank them, solve issues, and show the world that you genuinely care about your customers. Trustpilot makes it easy to keep up with all your reviews with notification emails and smart integrations.

Read more

Trustpilot Review Invitations illustration
Review InvitationsAll you have to do is ask

Automated review invitation emails and reminders make it easy for your customers to leave feedback so you get tons of new reviews for your business.

Read more

Trustpilot Review Insights
Review InsightsMake data-driven decisions

Finds the trends and insights hidden in your customer reviews with AI and sentiment analysis. Review Insights breaks down the data in your reviews into topics to give you actionable insights for your business.

Read more

Want to know more about flagging reviews or Trustpilot’s guidelines?