Analyse Reviews | Product Features

Analyse your reviews

Track and analyse your customer satisfaction and gain new insights to build a more customer-centric business.

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Illustration of Trustpilot review insights showing evolution in Trustpilot ratings over time

Finds the trends and insights hidden in your customer reviews with AI and sentiment analysis. Review Insights breaks down the data in your reviews into topics to give you actionable insights for your business.

Analytics

See how your customers feel in real time. Track your review collection rates, change in TrustScore, impressions of your brand, and traffic to your profile.

Review Tagging

Find key insights for your business with Tags. Tagging lets you categorize your ratings and reviews by employee, team, branch, vendor, sentiment, or any category that relevant for your business.

“My favorite feature on Trustpilot - as far as a data nerd - I’d have to say the Dashboard and also the statistics module. It’s a place you can very quickly tap into what’s going on with your feedback and not only have a lot of stats and understanding at your fingertips . . . but it also makes it really easy to dial in to exactly what’s happening.”

Nathan Reid, uShip

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Analyse your reviews

Gain real insights from the people who matter most - your customers

See how others are asking for reviews

Get verified customer reviews for your business

Start asking for reviews today