How consumers use reviews to make buying decisions
On February 13th at 12pm, the UK team hosted a webinar about online shoppers of today, and how they interact with reviews when purchasing online.
Did you know that 92% of online shoppers now read online reviews when shaping their purchasing decisions?
That’s why we, at Trustpilot, decided to conduct research in order to help you understand the shopping habits of your consumers.
In this webinar, we cover how consumers engage with reviews when deciding what to buy and who to buy from. We also explain the importance of reviews in today’s noisy marketplace, and how customer feedback can help you get ahead of the competition.
Watch the replay today and learn:
- The latest trends in the habits of today's consumers
- What shoppers look for when evaluating reviews
- How reviews influence each stage of the purchase decision
- The importance of reviews in your industry
- Best practice for optimising your reviews
Here's the recording...
Quick eCommerce Tips for the Holiday Season
This article was written by Olivia (Livvy) Marsh, our Customer Marketing Coordinator.
For online retailers, the holiday season is the biggest sales season of the year providing plenty of opportunity to increase traffic, improve conversion rates, and leverage customer feedback. But how can businesses ensure they’re doing all they can to make the most of these opportunities?
Throughout the entire customer journey - from search to sale - there are strategies you can implement to increase site visitors, reduce cart abandonment, and encourage customers to choose your business over the competition.
Circle of Trustpilot: How do I increase my response rate?
Thanks for tuning into the Circle of Trustpilot-- our video blog series brought to you by our Customer Onboarding Team. As the Trustpilot network continues to grow, our goal is to make sure that everyone can optimize the benefits of working with Trustpilot and collecting customer feedback.
Our goal is to provide you with tools, tips, and tricks to best take advantage of our service. Today’s video covers one of our most frequently asked questions: How to increase review response rate when sending out feedback requests.