Everything you've ever wanted to know about Trustpilot
Let’s get things straight: no customer wants a bad shopping experience. And no truly successful business wants their customers to have one.
Online reviews help both sides of the coin have the best experience possible.
For consumers, reviews give an overall impression of a business and outline the reputation that it has. For businesses, reviews are a way to truly see how people view them, and to connect with their customers to keep up the great service, or to make amends for mistakes.
At Trustpilot, we believe trust is key to both businesses and consumers to ensure the smoothest, happiest shopping experience.
We believe in being trusted and transparent ourselves too. That’s why we sat down with our CEO, Peter Mühlmann, to ask the questions we regularly read online such as:
- How did Trustpilot begin?
- How can businesses get a good TrustScore?
- How does Trustpilot’s business model work?
- Is Trustpilot a trustworthy brand?
Here’s what he had to say.
Quick eCommerce Tips for the Holiday Season
This article was written by Olivia (Livvy) Marsh, our Customer Marketing Coordinator.
For online retailers, the holiday season is the biggest sales season of the year providing plenty of opportunity to increase traffic, improve conversion rates, and leverage customer feedback. But how can businesses ensure they’re doing all they can to make the most of these opportunities?
Throughout the entire customer journey - from search to sale - there are strategies you can implement to increase site visitors, reduce cart abandonment, and encourage customers to choose your business over the competition.
Circle of Trustpilot: How do I increase my response rate?
Thanks for tuning into the Circle of Trustpilot-- our video blog series brought to you by our Customer Onboarding Team. As the Trustpilot network continues to grow, our goal is to make sure that everyone can optimize the benefits of working with Trustpilot and collecting customer feedback.
Our goal is to provide you with tools, tips, and tricks to best take advantage of our service. Today’s video covers one of our most frequently asked questions: How to increase review response rate when sending out feedback requests.