5 Health Checks for Managing Customer Retention
Attention, all subscription-based companies! You’re going to want to check this webinar out.
In “5 Health Checks for Managing Customer Retention,” Trustpilot joins forces with Totango Chief Customer Officer, Omer Gotlieb, to give you the no-nonsense approach to boosting retention, preventing churn, and growing recurring revenue.
Learn how to use the following five topics to forecast each of your account’s likeliness to renew:
- Product Consumption
- Customer Satisfaction
- Business Outcomes
- Service Utilization
- Support Escalations
You can identify your top upsell opportunities and your highest-risk accounts, too, by watching Trustpilot and Totango’s featured webinar, “5 Health Checks for Managing Customer Retention”
Quick eCommerce Tips for the Holiday Season
This article was written by Olivia (Livvy) Marsh, our Customer Marketing Coordinator.
For online retailers, the holiday season is the biggest sales season of the year providing plenty of opportunity to increase traffic, improve conversion rates, and leverage customer feedback. But how can businesses ensure they’re doing all they can to make the most of these opportunities?
Throughout the entire customer journey - from search to sale - there are strategies you can implement to increase site visitors, reduce cart abandonment, and encourage customers to choose your business over the competition.
Circle of Trustpilot: How do I increase my response rate?
Thanks for tuning into the Circle of Trustpilot-- our video blog series brought to you by our Customer Onboarding Team. As the Trustpilot network continues to grow, our goal is to make sure that everyone can optimize the benefits of working with Trustpilot and collecting customer feedback.
Our goal is to provide you with tools, tips, and tricks to best take advantage of our service. Today’s video covers one of our most frequently asked questions: How to increase review response rate when sending out feedback requests.